How I make Indy Hall a better coworking space by documenting all the “hard stuff”

A few years ago, I learned about the power of having a Spark File.

Alex Hillman wrote a piece about how he uses a Spark File to “defrag his brain”, citing influence from Steven Johnson, author of The Invention of Air and Where Good Ideas Come From and most recently, How We Got to Now:

“The Spark File, Steven describes, is a process/tool that he uses to collect “half-baked ideas” and then revisit them. For 8 years, he’s maintained a single document with notes & ideas with zero organization or taxonomy, simply a chronology of thoughts. He calls this document his Spark File.

Once a month, he revisits the ENTIRE Spark File from top to bottom, revisiting old ideas and potentially combing them with newer ideas.”

When I started a Spark File, and it was really helpful, but I had a hard time remembering to use it because I have a hard time reminding myself to write things down as they happen. Beyond just recording stuff for the sake of, well, recording stuff, I needed a good reason to be writing down anything at all.

How I Found My Sparkfile

I wondered, what if I could keep a Spark File that was directly tied to the work I was doing for Indy Hall, a file with a more specific focus by?

Any time I encountered a challenge at Indy Hall, I’d record the details. It would be something that I could revisit as a means of chronicling a history of the community that I was learning to maintain.

Taking a page from Alex and Steven, I’ve been keeping a permutation of a Spark File, specifically designated to remember everyday challenges that pop up in this coworking space.

For every moment of “friction”, every issue, request, or obstacle that I approach, I would write it down in a giant notepad. My Spark File is an archive of every hardship I’d ever meet and surpass, taking note of who was involved, what happened, how we worked together to find a solution and grow stronger.

5 Things I Learned using My Sparkfile

  1. I learned to change my perspective of the issue at-hand. Writing out the details of some conflict means stepping away from the issue, laying out logistics to remove personal bias. It also allowed me to catalogue the type of challenge I was looking at – is this an interpersonal conflict between members? Something to do with event planning? Is this a technical issue that we can MacGyver our way through, or does this demand the attention of the building owner?
  2. I learned to document the history of this community. In a very real sense, these are the points through which we’ve grown, the how/what/why of everything that would cause us to get closer together and stronger. Having all of this in one place in some organized fashion meant having access to an epic story of highs and lows, everything that’s shaped the community to be the way it is right now. That’s kinda huge, and it’s crazy not to hold on to that information.
  3. I learned how to start finding patterns of activity. When keeping the Spark File became a habit, I’d inevitably begin seeing common obstacles and information bottlenecks. “Oh, looks like a few people have had something to add when it comes to dogs visiting Indy Hall. Huh, apparently a few people have been confused about how to create an event here during off-hours. Seems like there’s consistent confusion about Night Owls, our late night coworking. I’d say we’re in need of some serious retooling to boost clarity about how Night Owls works.”
  4. I learned the value of communicating better with my own team. Listing the specifics of every little and large obstacle means having one, concrete reference point we can all turn our attention to when something’s going down, we all know where to turn to find information about the scenario. As Indy Hall’s staff team has grown, communication has proven to be one of the trickier and most important aspects to scale. When all of  us has access to detailed explanations of an issue, we stay on the same page and can all weigh-in without having to waste too much time on sharing and re-sharing context. This is really big for us as a team, it helps us operate with support for one another, rather than in silos of privately-held information.
  5. I learned to better help our members by having a stronger insight of the present through a deeper understanding of the past. Hopefully it’s obvious, but documenting the things we’ve dealt with as a community means I’m able to serve, assist and collaborate with members better. I’m not making the same mistakes as when I had never encountered a subject like this before, we’re making quick work of hurdles that we’ve encountered together before.

So much happens in a day at Indy Hall, it’s remarkably easy to look past little interactions without really cataloguing why it happened like that, but that’s a rookie mistake. Everything that happens in a day here happens for a reason, and I’ve been using my Spark File to make sure I never ignore or forget that.

Start Your Own Spark File Now

Now it’s your turn. I borrowed the idea from Alex and Steve Johnson, and you can (and should) claim the concept as your own. Here’s how you can start your Spark File right now:

  • Create a Hackpad account. It’s totally free and super valuable, I use it to collaborate with community members regularly. It’s a great place to keep a Spark File.
  • Next time you’re working through something challenging in your coworking space, write it down in your file.
    • What’s the challenge?
    • Who’s involved?
    • Why did it happen?
    • How did you get through it?
  • Never stop adding to your Spark File! As your team of staff gets bigger, you can share it with new peers to get them up to speed on the history of your community.
  • Finally, remember to revisit your Spark File for constant reference. What you’ve added to the file is only as good as your habit of reading and rereading the contents. Use everything you’ve recorded to help you be a stronger, more experienced community manager.

Happy Spark Filing!

Listen up, coworking space managers. We need to talk!

There’s a choir of people singing the praises of coworking, and it’s getting louder and louder. Better yet, it’s becoming an increasingly diverse chorus. I’ve been enveloped in the sound for three years now, and I can’t help but notice that there are still important voices missing from the ensemble.

I’m talking about the voices of those who were hired to run and operate your coworking space. I don’t hear much from my own contingent, and I’ve been looking and listening for a long time. Maybe it’s because we’re all too busy figuring out how to do the job in the first place, or maybe it’s because we didn’t know there was a conversation about coworking to be had, or didn’t know where and how to join into a conversation lead mostly by owners and founders of the business. We’re in a slightly different echelon, working a little closer to the community on an even more personal level. Our perspective is so important, we just need to find the channel to share it. We need to find each other and start talking.

That’s exactly why I was so excited to record a conversation with Alex Hillman, my friend and mentor and Indy Hall’s own fearless leader, about seeing through the lens of a hired staff member. Alex knows that he and I have unique strengths when it comes to understanding our community at Indy Hall, and I’m fortunate that he shared an opportunity with me to explore those for others to listen to.

The conversation you’re about to listen to is the tip of the iceberg, it’s only the beginning of a conversation that I hope gets longer and larger in time. In fact, this inaugural (and incredibly exciting!) episode of the Coworking Weekly Show is an icebreaker, an initial offer to begin not just a bigger conversation on how to run a coworking space, but a relationship between coworking staff.

I’m adding a new perspective into what it takes to run a coworking space, one that’s valuable to hear from whether you’re staff like I am, if you’re thinking about hiring someone to help run the space, or if you’re genuinely curious what your current staff members are doing and thinking already. But it’s only just my voice, and there are many more voices like mind to be heard.

I’ve got a lot of good things coming soon that I can’t wait to share, ways for more of us to find one another and share stories, questions, support and advice so we can all get even better at this together. Wanna join in? Keep your ear to the ground because big news is comin’.

For now, enjoy a conversation between Alex and I that will hopefully sound both instantly familiar and full of opportunity.

LISTEN HERE: The Coworking Weekly Show – Session 1

When you’re finished listening, do us a HUGE favor and review the podcast on iTunes. We want to share this as far and wide as possible, and your authentic feedback goes a long way.

If you’re coworking staff like I am, I’d love to know what keeps your mind busy! Comment below with some of the conversations that you’d like to have with other coworking staff members, people who know exactly what you’re going through every day.

  • What questions would you ask if you knew the person listening actually understood exactly what you’re talking about?
  • What tips would you share?
  • What obstacles would you want to pull apart?

We’ve got a lot of talking to do, gang. Let’s keep in touch, huh?